Job satisfaction within the hospitality industry

Embracing engagement over outdated, pushy sales tactics, she teaches people how to close sales and increase revenue. Bill Chief Financial Officer Bill drives our technical and financial infrastructure. When not in the office, Bill can be found at the surf park in Austin or in Costa Rica riding waves — the stoke is on and the dream is real! Amanda Vice President of Business Operations Amanda has spent her career helping owners drive results for their hotels by meeting and exceeding revenue goals.

Job satisfaction within the hospitality industry

The researcher is self-motivated and self-initiated to complete this research project in relation to academic, organizational and personal perspective. Based on the critical review of the literature, it is clear that job satisfaction is an important and crucial aspect to work performance of the employees.

The research findings reveal that most of the general employees within the case studied organization; Grange Hotels, UK are satisfy in some cases with Job satisfaction within the hospitality industry job itself, organizational commitment, and working environment but there may need some improve within the organizational structure, leadership styles, reward systems etc.

Thus, finally, the researcher would like to mention that this research report is a standard research report with having cost-effective and constructive conclusions and recommendations both the academic and organizational perspective.

Introduction and Background Introduction Job satisfaction and work performance of the employees within an organization is becoming vital concern for the organizational management and thus to achieve goals and objectives. In recent times, due to changes in organizational management approaches such as changes in organizational structures and cultures because of competitiveness in the market in which they are operating its business, leading to focus on the job satisfaction and performance of the employees within the organization.

Job satisfaction is quite highly correlated with overall happiness of the employees within an organization, and can be looked at as one of its main components for the work performance of those employees Argyle, Based on the information derived from review of literature and from the case studied organization, it is clear that the determination of the effect of job satisfaction on the work performance of the employees is very relevant and important.

On the other hand, the researcher thinks that there is no research on the effects of Job satisfaction within the hospitality industry happiness or life-satisfaction on productivity or work performance within an organization, particularly within the hospitality industry, like Grange Hotels, UK.

However, there is a lot of research on the relationship between job satisfaction and work performance. They have several branches within the UK, located in most busy and tourist places.

For example, they have branch in Grange St. The researcher has been working for nearly 2 years within the hotel, so she knows information and knowledge about the effect of job satisfaction and work performance of the employees within the Grange Hotels, UK.

She will be able to cover all of the research issues and concepts that arrived from the case studied organization and from the review of literature. Thus, it can say that this research project is most relevant and appropriate both from organizational and academic purposes in relation to investigate and analyse the effect of the job satisfaction on the work performance of the employees within an organization, such as Grange Hotels, UK.

The case studied organization is a hotel group located in the most exciting and excellent city of the world, London, UK. Grange Hotels provide a wide choice of accommodation and venues all across London, designed to meet your corporate and company requirements Grange Hotels, Many researchers identify in several ways in definition of job satisfaction.

Job satisfaction is one of the most widely studies work-related attitudes in the fields of industrial and organizational psychology, and organizational behaviour Spector, They defined job satisfaction as an attempt by management to design tasks in such a way to build in the opportunity for personal achievement, recognition, challenge and individual growth.

In addition, Furnham stated that job satisfaction provides workers with more responsibility and autonomy in carrying out a complete task, and with timely feedback on their performance.

In similar way, many researchers and authors have described that job satisfaction has great impact on the work performance of the employees within an organization.

The excellence and quality in customer services is the prime aspect for the organization. While during the review of literature, the researcher has identified some gaps and lacking in relation to job satisfaction and work performance of the employees within an organization, particularly hospitality industry.

Job satisfaction within the hospitality industry

So, in relation to fulfil existing gaps and lacking in literatures this research is most effective and appropriate from point of academic perspective. The opportunities range from royal banquets to the pampered luxury enjoyed in our private health clubs.

The organization believes that the Grange Hotels can satisfy every requirement of the customers and visitors Grange Hotels, The organization has following important aspects in relation to employee management and work performance that derived from Corporate Social Responsibility, Grange Hotels, UK section Grange Hotels Corporate Responsibility - Recruit, promote and retain all talented individuals by offering benefits; Provide equal opportunities and value within the workplace; Provide safe and secure workplace for all employees; Provide training to employees to develop skills and competencies; Provide different reward systems based on the performance of the employees; and System of behaving of all employees on corporate responsibly way that will make positive social, economic and environmental contribution.

Theoretical framework associated with the research To formulate the theoretical framework associated with this research is important and vital in accordance with research background. This work will be able to compare and contrast the relevant theories and practices available into the literatures and thus to make suggestions and recommendations for the case studied organization.

Nature of corporate responsibilities in relation to job satisfaction and performance of the employees within the organization. The identification of corporate responsibilities can help the researcher to analyse and evaluate the current practices and conditions in relation to job satisfaction and work performance within the organization and make valid conclusions and recommendations both to academic and organizational perspective.

This will help the researcher to set the definitions of the job satisfaction and work performance as well as to identify the relevant factors. Measuring the level of job satisfaction and work performance of the employees within an organization.

McKenna ; Archnahr ; Hakala ; and Gillikin To explore and identify some key job satisfaction and work performance measurement tools and techniques available in the existing literatures and how the case studied organization is measuring the level of job satisfaction and work performance of the employees.

Introduction and Background and chapter 2: Critical review of Literature. Reasons for selection of research topic The selection of research topic plays significant role to apply and implement knowledge and understanding about a particular research area.

It determines the research scopes and limitations with the selection of relevant research topic. The researcher has been studying business and administration management, focusing on human resource management.

Thus, the selection of this research topic i.KLM introduces Rituals range November 06, KLM is working with the Rituals beauty brand to offer its passengers a range of wellbeing products across all flights.

May 29,  · There is some gaps into the knowledge regarding the measuring level of job satisfaction within the hospitality industry, so this report will be able to provide some tools and techniques that can be applied for the measuring job satisfaction;.

The travel and hospitality industry is facing a variety of potential risks, including environmental, social and economic. These increasing pressures on safety and . Truly passionate about the results she delivers, we are pretty sure that Jennifer is out for world domination.

When she does come up for air, you can find her in Louisville with her 3 dogs.

Customer Satisfaction in the Hospitality Industry |

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